The hotel concierge said they could not help since I had booked a package directly through Disney, but they WERE able to refund me for the desert party that was cancelled. They gave me an email to contact regarding the lost days. All I want is to be able to use the 2 days on a future trip, but repeated emails have gotten no response, other than the automated We will get back with you as soon as we can stuff….I don’t want any money, I don’t want them to replace my fast passes, I don’t want them to give me the memory maker for those days, etc, I just want to be able to use those 2 days, which I think is not an unreasonable request. Has anyone had luck with this?
I know they were crazy busy dealing with Irma, but it’s been 10 days and several e-mails, just looking for some input from folks that know more than me